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Manager, Guest Experience & Operations (World of Coca-Cola)
$83,700–$102,000 year
On-siteAtlanta, Georgia, United States
Job Summary
Define and execute the attraction-wide guest experience philosophy by connecting brand standards to measurable outcomes. Lead the development and reinforcement of the Duty Manager program, ensuring consistent leadership presence and accountability across all shifts. Use guest feedback and operational trends to identify opportunities, translating insights into clear action plans. Provide coaching and development for Supervisors and Associate Attraction Managers to strengthen their ability to lead frontline teams. Coordinate daily operational rhythm across Attractions Operations, Revenue Programs, and Workplace Experience to ensure seamless service delivery. Resolve escalated guest recovery situations with professionalism to uphold Company standards. This strategic role supports the Senior Manager, World of Coca-Cola to build leadership routines that enable teams to deliver consistently exceptional experiences for over 1 million annual visitors.
Required Qualifications
- High school diploma or GED
- Minimum 4–6 years of leadership experience in a high-volume visitor attraction, hospitality, museum, theme park, entertainment, white-glove service, or similar guest-facing environment
- Proven experience leading leaders and driving measurable guest experience outcomes
- Must be able to successfully pass a credit check, drug screen, and criminal background check
- Currently authorized to work in the United States on a full-time basis
- Must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States
- Must be available for travel of 00% - 25%
Desired Qualifications
- Bachelor's degree in hospitality, Business, Operations, or related field
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