Manager - Global Program Care
On-site · Manila, Metro Manila, Philippines
Job Summary
Manager Global Program Care leads a global, 24x5 support organization for online booking tools and platforms, partnering with client management and cross-functional teams (commercial, supplier, product, technology) to align resources, escalate client concerns, and drive continuous service availability across time zones. Responsibilities include recruiting, training, coaching, conducting performance reviews, developing SOPs, and delivering high-quality client program support while maintaining strong stakeholder relationships and leveraging analytics for process improvements. The role requires extensive people leadership across global functions, experience managing both virtual and in-office teams, and the ability to operate in a fast-paced, metric-driven environment. Location: Manila, Philippines; Travel industry knowledge and strong communication/presentation skills are essential.
Required Qualifications
- Experience leading teams (7-8 years) in a global or matrix environment
- Proven stakeholder management across global functions
- Ability to manage and coach remote and in-office teams
- Strong project management, communication, and presentation skills
- Knowledge of travel industry and online booking tools is a plus
- Strong analytical skills with proficiency in Microsoft Excel and PowerPoint
- Ability to develop and implement standard operating procedures
- Orientation toward change management and process improvement
Additional Requirements
- None stated
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