Manager, Global Platform Technology - ITAD
On-sitePune, Maharashtra, India
Job Summary
Lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the ITAD and reverse logistics business. Partner with Business, Product, and Technology leaders to translate priorities into clear engineering objectives, driving execution and operational excellence. Manage end-to-end delivery, including backlog management via Jira and Confluence, while establishing effective onshore/offshore communication and collaboration. Own incident management and production support processes, ensuring timely resolution, effective escalation, and root-cause analysis. Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant. Communicate effectively with technical and business stakeholders to articulate status, risks, and business impact.
Required Qualifications
- 8+ years of experience in software engineering, technology, or enterprise IT
- 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model
- Proven experience managing incident management, production support, problem management, and service reliability
- Experience building and supporting high-volume, user-facing applications at enterprise scale
- Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language
- Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers
- Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues
- Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills
- Proven ability to partner effectively with Business, Product, and Technology stakeholders
- Strong expertise with Jira and Confluence
- Excellent communication, presentation, influencing, and stakeholder management skills
- Strong ownership mindset with a demonstrated 'can-do' attitude and lead-by-example leadership style
- Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure
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