Manager, Fulfilment (Warehouse)
On-siteShah Alam, Selangor, Malaysia
Job Summary
Manage end-to-end warehousing and fulfilment operations by supervising team associates, ensuring accurate order picking, packing, and dispatch within SLAs. Review workflow and manpower requirements, implement warehouse management procedures, and monitor KPIs while optimizing costs through continuous improvement. Use system software to manage inventory flow, coordinate with delivery partners, and enforce safety standards. Collaborate with product and regional teams to flag process gaps and execute ad-hoc solutions for client requests. Maintain a safe work environment and communicate policies to ensure compliance. Bachelor's degree in logistics preferred with 3–5 years of operations management experience. Full-time role based in the warehouse location.
Required Qualifications
- Bachelor's Degree or equivalent qualification, preferably in Logistics, Supply Chain Management, or a related discipline
- 3–5 years of operations management experience, preferably within the logistics, warehousing, or supply chain industry
- Hands-on experience in warehouse operations and fulfilment, with exposure to third-party logistics (3PL), parcel delivery, or fulfilment service providers
- Good understanding of B2B and B2C warehousing and fulfilment operations
- Strong business acumen with an understanding of operational objectives, market dynamics, and commercial considerations
- Proven ability to manage resources effectively and optimize operational performance
- Strong interpersonal and communication skills with the ability to work independently and collaboratively across teams
- Prior people management experience is preferred, although extensive leadership experience is not required
- Comfortable working in a fast-paced environment, able to adapt quickly to new information, and capable of navigating ambiguity
- Highly organized, detail-oriented, and process-driven with strong problem-solving skills
- Willing to be hands-on in warehouse operations and actively support on-ground activities when required
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Forms)
- Strong proficiency in English, both written and spoken
Desired Qualifications
- Familiarity with Warehouse Management Systems (WMS) and key WMS functionalities is an advantage
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