Manager FRS Ops North
On-site · Shanghai, Shanghai, China or Beijing, Beijing, China
Job Summary
Manager, Retail Operations – FRS Ops oversees sell-out performance and operational excellence across MW customer stores, coordinating with store teams and Account Sales to ensure alignment of sell-in/sell-out priorities, brand standards, SOPs, inventory health, and KPI improvement. Responsibilities include tracking store-level KPIs (CR%, UPT, ATV, traffic conversion, productivity), overseeing staffing and rostering efficiency, monitoring merchandising execution and promotional compliance, supporting inventory and replenishment processes, collaborating with customer branch teams and Account Sales, and delivering weekly/monthly performance reports while maintaining governance and identifying continuous improvement opportunities in store operations. Requires 5+ years in multinational retail operations, strong KPI understanding, stakeholder management, Excel proficiency, and bilingual capabilities preferred.
Required Qualifications
- Minimum 5+ years of retail operations experience in a multinational retail environment
- Strong understanding of retail KPIs and operational drivers
- Ability to influence external partners without direct authority
- Strong communication and stakeholder management skills
- Analytical mindset with good Excel capability
- Fluent in local language; working knowledge of English preferred
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