Manager, Financial Operations (Reconciliation)
On-siteSingapore, Singapore
Job Summary
Lead daily, weekly, and month-end reconciliations for cash and transaction flows across channels, entities, and regions, establishing clear coverage, SLAs, and escalation paths. Manage reconciliation breaks end-to-end, including triage, root-cause analysis, and follow-up with Product, Engineering, Data, and bank partners until full resolution. Understand end-to-end fund flows to identify control gaps, design governance policies, and drive continuous improvement through automation, data quality checks, and scalable workflow enhancements. Translate operational needs into requirements, partner with stakeholders to align practices with product changes, and lead the reconciliation team by allocating resources, maintaining capacity planning, and setting performance standards. Based in Singapore, this role requires 5+ years in financial operations and payments reconciliation with people leadership experience.
Required Qualifications
- 5+ years of experience in Financial Operations, reconciliation, financial operations, payments operations, or related roles
- Proven track record leading cash, settlement, and transaction reconciliations at scale, and driving issues to closure with cross-functional teams
- Strong understanding of end-to-end payment flows (authorisation, capture, settlement, refunds, disputes/chargebacks) and how these map to ledger entries
- Experience improving processes and systems (automation, workflow tooling, data pipelines, controls), with the ability to write clear requirements and influence prioritisation
- Excellent analytical and problem-solving skills; able to deep-dive into large datasets and identify patterns and root causes
- Strong stakeholder management and communication skills; comfortable escalating and driving accountability
- People leadership experience (direct management or strong team lead experience)
- Experience in payments/fintech
Desired Qualifications
- familiarity with SQL/BI tools
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