Manager, Financial Operations
$120,000–$140,000 year
RemoteUnited States
Job Summary
Lead daily financial operations for Homeowners Associations, managing Accounts Payable, Accounts Receivable, collections, banking administration, estoppels, resale services, and tax compliance. Establish and monitor operational KPIs, service levels, and quality standards while serving as the escalation point for complex customer issues. Oversee vendor invoice workflows, homeowner billing, statement generation, and payment exception handling to ensure timely request completion. Drive adoption of digital payment methods, automation, and AI to reduce processing costs and improve efficiency. Recruit, train, and coach Financial Operations Specialists to foster a culture of accountability and continuous improvement. Identify and implement workflow automation opportunities across all financial functions to support scalability without proportional headcount increases.
Required Qualifications
- 5+ years of experience in accounting operations, financial services, HOA management, banking operations, or related leadership roles
- Strong knowledge of Accounts Payable, Accounts Receivable, collections, homeowner accounting, banking operations, and financial controls
- Experience leading operational teams in a high-volume, service-oriented environment
- Demonstrated success implementing process improvements, workflow automation, and operational transformation initiatives
- Strong analytical, organizational, communication, and leadership skills
- Customer service-oriented mindset with strong problem-solving abilities
Desired Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
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