Manager, Field Tools, COE
$109,500–$208,500 year
HybridMettawa, Illinois, United States
Job Summary
Lead the Field Tools COE as the primary liaison between brand vertical teams and field leadership, overseeing the design, deployment, and management of field analytical and CRM tools. Drive field force effectiveness by aligning with enterprise strategy to identify compliant system solutions, streamline processes, and enhance infield medical execution. Manage end-to-end lifecycle for reporting tool releases across Veeva CRM, Salesforce, and Power BI, including testing, project planning, and cross-functional coordination. Provide Level 3 support for field help desk cases, conduct root cause analysis, and develop documentation to ensure strong technical support for users. Lead initial and advanced training classes for new field hires, manage vendor partnerships, and facilitate change management for system enhancements. Act as a subject matter expert on system compliance and business processes, proactively recommending improvements to reduce cycle time and mitigate project risks.
Required Qualifications
- Bachelor's degree or equivalent in business, technical, or health-related field
- 5+ years of experience in the Pharmaceutical Industry
- 5+ years of experience in supporting the implementation of new technology related systems and processes and/or project management
- Strong problem-solving and analytical skills
- Confidence in providing subject matter expertise to director level leadership
- Effective prioritization of multiple simultaneously occurring tasks/initiatives
- Excellent written, verbal, and presentation skills
- Ability to develop and execute innovative, creative solutions
- Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance
- Ability to clearly and confidently articulate complex and difficult concepts
- Proficient with Microsoft tools (Word, Excel, PowerPoint, SharePoint, SmartSheet, Power BI, etc)
- Proficient with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables
Desired Qualifications
- Master's degree in business, IT, or science
- specific experience with infield activities, roles and behaviors with a strong customer and operations focus
- Knowledge of pharmaceutical industry compliance regulations and standards
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