Manager, Field Services
RemoteUnited States
Job Summary
Conduct regional refractory installation project assessments, support trials, and troubleshoot problems while educating employees, contractors, and sales representatives on processes and improvement ideas. Facilitate meetings to develop, monitor, and establish performance metrics for value-added services, ensuring delivery of business results. Offer strategic customer sales and technical support, track competitive activity, and collaborate with the Sales and Technical Marketing team to develop new growth potentials. Partner with HR to design competency programs, institutionalize best practices, and maintain headcount needs. Assist with installation needs within the region. Requires six plus years of refractory installation experience, a B.S. in Engineering, and two plus years of people management across multiple locations.
Required Qualifications
- B.S. Degree in Engineering, preferably Chemical or Mechanical, or Operations Management
- experience in refractory installation for both Ferrous and Non-Ferrous applications
- refractory installation equipment operation, repair and troubleshooting knowledge
- computer operation skills, including proficiency in Microsoft Office Suite
- strong strategic thinking and business problem solving skills
- strong interpersonal and communications skills and the ability to work effectively in a team environment
- strong analytical skills and the ability to assemble and quickly analyze data
- excellent organization skills with accurate and precise attention to detail
- self-motivation with the ability to adapt quickly
- six plus (6+) years of refractory installation experience or equivalent construction or manufacturing experience considered
- more than 2/3 of time taking and hearing
- 1/3 to 2/3 of time standing, walking, using hands and fingers and reaching with hands and arms
- less than 1/3 of time sitting, climbing or balancing, stooping, crawling, kneeling or tasting and smelling
- lifting up to 50 pounds more than 2/3 of the time
- up to 100 pounds less than 1/3 of the time
- accurate, distance, peripheral vision and ability to adjust focus
- more than 2/3 of the time in areas exposed to fumes and airborne particles
- 1/3 to 2/3 of time working near moving mechanical parts
- working in high precarious places
- in areas exposed to toxic or caustic chemicals
- in outdoor conditions
- exposed to extreme heat (non-weather)
- risk of electrical shock or vibration
- less than 1/3 of time working in an office setting with limited exposure
- very loud noise (over 85 decibels)
Desired Qualifications
- two plus (2+) years of people management across a multitude of locations preferred
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