Manager, Enterprise Client Success
$120,000–$140,000 year
RemoteUnited States
Job Summary
Own Gross Revenue Retention and Net Revenue Retention across the enterprise portfolio by developing strategies that increase retention, product adoption, and expansion. Establish account health indicators and forecasting processes to proactively identify risks while partnering with Sales to execute growth opportunities. Define the enterprise customer success model, including segmentation, engagement strategies, and scalable processes from onboarding through renewal. Lead a high-performing team by coaching professionals on strategic account management and commercial conversations, while building executive-level relationships with multi-stakeholder customers. Monitor KPIs and utilize product and financial data to guide account strategy, ensuring Dynatron's Fixed Ops Data Intelligence Platform drives revenue growth and margin expansion for automotive dealerships.
Required Qualifications
- 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function
- ideally within a high-growth B2B SaaS environment
- Significant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders
- Strong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion
- Demonstrated success improving GRR, NRR, customer health, and other key retention metrics
- 3+ years of experience directly leading and developing customer-facing teams
- Proven ability to establish high performance standards and hold teams accountable for measurable outcomes
- Strong coaching skills with a track record of developing strategic, commercially minded Client Success professionals
- Ability to balance team development with rigorous execution and performance management
- Strong business acumen with an understanding of how Client Success contributes directly to revenue retention and growth
- Experience developing account strategies that connect customer outcomes to retention and expansion
- Comfortable navigating sophisticated renewals, commercial conversations, and complex stakeholder environments
- Ability to identify both customer risk and growth opportunity before it becomes obvious
- Strong analytical mindset with demonstrated experience using customer data to drive strategy and decision-making
- Experience developing account health frameworks, executive dashboards, retention forecasts, and customer success KPIs
- Hands-on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, ChurnZero, or similar technologies
- Strong process orientation with the ability to build scalable systems without creating unnecessary complexity
- Exceptional communication and presentation skills with the ability to build credibility with C-level customer stakeholders
- Proven ability to navigate difficult customer conversations and complex escalations with confidence and professionalism
- Strong cross-functional partnership skills and the ability to influence without relying on authority
- Thoughtful, proactive leadership style with a high degree of ownership and accountability
Desired Qualifications
- Experience within automotive retail, dealership operations, or Fixed Operations
- Experience with business intelligence, advanced analytics, or product utilization platforms
- Background managing complex, multi-stakeholder enterprise renewals and expansions
- Experience leveraging AI-driven customer success tools, predictive health scoring, or customer intelligence platforms
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