Manager, Enterprise Business Operations

Manager, Enterprise Business Operations leads the policy administration team responsible for accurate, timely, and compliant processing of new business and renewal portfolios. Oversees day-to-day operations, quality control, stakeholder management, and continuous process improvement; mentors and develops the team to support business growth and service excellence. Key responsibilities include overseeing New Business and Renewal policy administration, issuing bills and contracts, endorsements, renewals, ensuring regulatory compliance, driving process improvements, leading and mentoring staff, managing workloads and training, ensuring quality and audit readiness, coordinating with product, distribution, tech, and operations stakeholders, supporting tenders and process flows, handling escalations, and supporting system changes/UAT, with a focus on operational efficiency, risk reduction, and effective communication. Competencies include strong operational, process, and people management skills; attention to detail; problem-solving; excellent communication and influencing abilities; adaptability; and ability to work independently and in teams. Required experience includes 5–7 years in insurers or insurance-related industries, with preference for Employee Benefits exposure and Group Insurance knowledge; supervisory experience is advantageous; proficiency in MS Office; language is English. Prudential is an equal opportunity employer.