Manager Engineering Operations
On-siteTexas, United States
Texas, United StatesOn-siteFull TimeCloud ServicesEnterprise
Full TimeEnterpriseCloud Services
Job Summary
Oversee all data center engineering operations, including the direct supervision of facility and data center engineers, and manage the review, approval, and implementation of SOPs, MOPs, and EOPs. Execute root cause analysis following events, create executive summaries, and coordinate all significant planned and emergency maintenance events to ensure critical load reliability. Supervise MEP construction activities, witness commissioning tests, and validate sequence of operations while enforcing Digital Realty's maintenance calendar and labor cost controls. Lead the local engineering team to achieve 100% uptime, troubleshoot mechanical and electrical systems, and manage technical incidents through emergency response procedures and resource coordination. Track operational metrics, identify trends, and present business cases for process improvements to drive operational and financial efficiencies.
Required Qualifications
- 5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field)
- managing or leading data center operations teams in a large-scale mission critical environment
- Bachelor's degree in electrical or mechanical engineering
- Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, HVAC systems, chillers, emergency standby generation, fire alarm/suppression and monitoring systems
- Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
- Proficient in reading/understanding MEP drawings
- Strong knowledge of PLC theory and functionality
- Strong knowledge of energy efficiency principals and the ability to recommend energy efficiency improvements
- Strong interpersonal, presentation and communication skills
- Detail Oriented with strong organizational skills
- Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
- Basic understanding of emergency situations and escalation processes
- Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
- Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions
- Experience assisting with budget management and expense analysis
- Ability to conduct meetings/presentations/trainings in a clear and concise manner
- Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization
- Demonstrated strong leadership qualities
- Ability to effectively troubleshoot site mechanical and electrical systems
- Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty's standards of operation
- Complete understanding of the following DLR and site related items: Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines
- Complete understanding of the following DLR and site related items: Equipment nomenclature standards and equipment locations
- Complete understanding of the following DLR and site related items: Facility drawings and equipment specifications for standard and non-standard assets
- Complete understanding of the following DLR and site related items: Equipment sequence of operations (SOO's), standard operating procedures (SOP's), and emergency operating procedures (EOP's)
- Complete understanding of the following DLR and site related items: Customer SLA's and engineering specific lease obligations critical to data center operations
- Complete understanding of the following DLR and site related items: All facility EOPS
- Complete understanding of the following DLR and site related items: BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
- Complete understanding of the following DLR and site related items: DLR event management, event escalation, and incident reporting procedures
- Complete understanding of the following DLR and site related items: Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders
- Complete understanding of the following DLR and site related items: Create/edit/resolve/close incident reports following a site incident
- Complete understanding of the following DLR and site related items: Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site
- Complete understanding of the following DLR and site related items: Digital Realty's Environmental and Occupational Health and Safety standards
- Complete understanding of the following DLR and site related items: Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
- Complete understanding of the following DLR and site related items: Supervises all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
- Complete understanding of the following DLR and site related items: Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty's periodic maintenance program and maintenance calendar and to ensure labor cost are closely monitored and controlled, and personnel efficiency is enforced
- Complete understanding of the following DLR and site related items: Executor in the site-specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high risk and non-standard procedures as well as the oversight of those maintenances
- Complete understanding of the following DLR and site related items: Executor of walk-throughs for high-risk critical transferring and to act as a resource for staff questions/confusion regarding any facility related issue
- Complete understanding of the following DLR and site related items: Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation
- Complete understanding of the following DLR and site related items: Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds
- Complete understanding of the following DLR and site related items: Identify trends and analyze risks. Articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis
- Complete understanding of the following DLR and site related items: Develop, evaluate, and recommend improvements to complex equipment and system SOO's, SOP's, MOP's, and EOP's when possible
- Complete understanding of the following DLR and site related items: Complete understanding and knowledge of the local customers business and datacenter operation
- Complete understanding of the following DLR and site related items: Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case
- Complete understanding of the following DLR and site related items: Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements by providing capital expense requirements and justifications
- Complete understanding of the following DLR and site related items: Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services to ensure compliance with contractual requirements
- Complete understanding of the following DLR and site related items: Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty
- Complete understanding of the following DLR and site related items: Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes
- Complete understanding of the following DLR and site related items: Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials that may not be stored at the site but would be required periodically for site specific maintenances
Desired Qualifications
- Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements (preferred)
- Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring (preferred)
- Bachelor's degree in electrical or mechanical engineering is preferred
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