Manager, End User Support
$80,000–$120,000 year
On-site · Manila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull Time$80,000–$120,000 yearMid LevelUnknown
Type
Full Time
Level
Mid Level
Company size
Unknown
Job Summary
Manager, End User Support position in Manila, Philippines requiring 7+ years of experience in service delivery and team leadership. Strong focus on customer relations and ITIL principles.
Required Qualifications
- 7+ years of relevant functional experience in similar roles
- 5+ years of experience leading both physical and virtual teams
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures and incident management
- Good understanding of ITIL principles
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Solid resource planning and problem-solving skills
Desired Qualifications
- Strong Written and Spoken Business English
- Proficiency in additional languages (Spanish, French, German, Tamil, Chinese)
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