Manager EMEA Order Management
HybridCopenhagen, Capital Region, Denmark
Job Summary
Lead the EMEA Order Management team, driving operational performance through workload, backlog, and escalation management while setting clear priorities and performance expectations. Coach and develop professionals supporting partners and sales teams across the region, partnering with Sales leadership and key stakeholders to maintain strong operational controls and business objectives. Manage complex customer escalations with a customer-focused approach, implementing continuous improvement via process optimization and systems adoption. Collaborate with colleagues in the Americas and APAC to enable revenue operations and deliver excellent partner experiences within the Global Sales Operations organization.
Required Qualifications
- Proven people leadership experience in Order Management, Customer Operations, Sales Operations, or a similar operational environment
- Experience leading teams through change while maintaining high service quality and performance
- Strong operational mindset with experience managing workloads, service levels, performance metrics, and continuous improvement
- Excellent stakeholder management skills, with the ability to build trusted relationships across functions and organizational levels
- Ability to translate business priorities into clear actions and measurable outcomes
- Strong communication skills and fluency in English
- Valid Danish work visa
Desired Qualifications
- Experience with Salesforce Revenue Cloud Advanced (RCA), Salesforce, or similar business systems
- Experience in SaaS, software, or technology
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