Manager, EMEA CRM
Hybrid · Leeds, England, United Kingdom or Ringaskiddy, Munster, Ireland
Job Summary
The role owns end-to-end CRM strategy and delivery for the Europe, Middle East and Africa region, overseeing CRM platforms to drive sales effectiveness, customer engagement, and data-driven decision making. Partners with Sales, Marketing, Customer Experience, and IT to deliver scalable, compliant capabilities, apply AI and advanced analytics to modernize commercial platforms, and ensure alignment with global standards and regulatory requirements. Leads cross-functional delivery teams to produce timely, high-quality releases using agile/product-centric practices, monitors platform performance and business outcomes, and manages vendor and SI relationships. Embeds Johnson & Johnson Credo and leadership imperatives into product decisions and team leadership. This role may be posted in multiple countries and locations; applicants may apply to any postings aligning with their preferred location(s).
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
- 6-8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong understanding of commercial business processes including sales operations and customer lifecycle management
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Preferred: experience in medical device, life sciences, or other regulated commercial environments
- Knowledge of data privacy, compliance, and customer data governance
- Experience managing external vendors and system integrators
- Exposure to analytics, AI-enabled insights, or omnichannel engagement
- Travel: Up to 15%
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