Manager, EMEA CRM
On-site · Leeds, England, United Kingdom or Ringaskiddy, Munster, Ireland
Job Summary
Technology Manager, CRM (EMEA) oversees end-to-end CRM platform management for DePuy Synthes across EMEA, acting as the primary product owner for CRM platforms, translating business needs into product requirements and backlogs, and leading cross-functional delivery teams. Plays a key role in aligning CRM initiatives with global IT and business strategies, applying AI, analytics, and automation to modernize commercial platforms, ensuring compliance with data privacy and regulatory requirements, and managing vendor relationships to support scalable, compliant commercial execution across sales, marketing, and customer operations. The role is located in Ringaskiddy, Ireland or Leeds, United Kingdom, with up to 15% travel, and involves partnering with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
- Master’s degree (MBA or equivalent) (preferred)
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong understanding of commercial business processes, including sales operations and customer lifecycle management
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Travel: Up to 15%, primarily domestic.
- Experience managing external vendors and system integrators
- Knowledge of data privacy, compliance, and customer data governance
- Exposure to advanced CRM capabilities such as analytics, AI-enabled insights, or omnichannel engagement
Desired Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
- Master’s degree (MBA or equivalent) (preferred)
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong knowledge of data privacy, compliance, and customer data governance
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Travel: Up to 15% (domestic/international)
- Proven ability to translate business needs into product roadmaps and delivery plans
- Stakeholder management and leadership in a matrixed environment
- Experience managing external vendors and system integrators
- Exposure to analytics/AI-enabled insights and omnichannel engagement
- English language proficiency; additional European languages advantageous
- Experience in regulated environments (medical device/life sciences) preferred
- Knowledge of pricing and revenue optimization within CRM platforms
- Experience ensuring CRM solutions align to global standards and regulatory requirements
- Experience with governance of customer data and privacy controls
- Experience delivering scalable, compliant commercial execution across sales, marketing, and customer operations
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