Manager, EMEA CRM
On-site · Leeds, England, United Kingdom or Ringaskiddy, Munster, Ireland
Job Summary
Technology Manager, CRM (EMEA) oversees end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision-making for the selling organization. Acts as primary product owner for CRM platforms, translates business needs into product requirements and backlogs; partners with Sales, Marketing, Customer Service, and Analytics to improve customer engagement, pipeline management, and field productivity. Drives AI, advanced analytics, and automation to modernize platforms, ensuring compliance with data privacy and regulatory requirements; leads cross-functional delivery teams to ensure timely, high-quality releases using agile practices; manages vendor and system integrator relationships; embeds Credo and Leadership Imperatives into product decisions. Travel up to 15% (primarily domestic). Requires Bachelor’s degree (Master’s preferred). Preferred experience in regulated commercial environments and CRM capabilities such as analytics and omnichannel engagement. “Do Not Sell” and accommodation notices included.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
- Master’s degree (MBA or equivalent) (preferred)
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands‐on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
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