Manager, Ecommerce
$150,000–$200,000 year
On-siteDorval, Quebec, Canada
Job Summary
Lead day-to-day operations and commercial performance of the B2B and B2C ecommerce business, maximizing conversion, revenue growth, and overall digital channel performance. Execute Conversion Rate Optimization (CRO) initiatives, manage the enhancement backlog, and define business requirements, user stories, and acceptance criteria for digital projects. Oversee digital merchandising strategy, optimize onsite content and campaigns, and partner with the Data Analyst to translate performance insights into data-driven decisions. Drive continuous improvement of the end-to-end customer experience through Voice of Customer (VOC) and Net Promoter Score (NPS) initiatives. Lead, coach, and develop the Ecommerce Operations team while collaborating with cross-functional partners including Marketing, Sales, and IT to deliver digital initiatives.
Required Qualifications
- Minimum 8 years of progressive experience in Ecommerce, Digital Commerce, or Digital Marketing
- Minimum 1–3 years of experience leading ecommerce operations or digital commerce initiatives
- Proven experience driving ecommerce growth through conversion optimization and digital performance
- Experience managing cross-functional digital initiatives and stakeholders
- Experience managing B2B and/or B2C ecommerce operations
- Experience supporting both business models in a global or multi-market environment is considered a strong asset
- Experience leading business requirements, User Acceptance Testing (UAT), and digital platform enhancements
- Strong commercial and business acumen with a results-oriented mindset
- Proven ability to drive ecommerce growth through conversion optimization and data-driven decision making
- Excellent analytical, problem-solving, and decision-making skills
- Strong project management and organizational abilities
- Ability to prioritize multiple initiatives in a fast-paced environment
- Excellent communication, presentation, and stakeholder management skills
- Strong leadership and coaching abilities
- Ability to influence and collaborate effectively across cross-functional teams
- Strong customer-centric mindset with a passion for delivering exceptional digital experiences
- Self-motivated, proactive, and comfortable working in a fast-paced, evolving digital environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.