Manager, Drug Testing Account Management and Implementation
On-site · Birmingham, Alabama, United States
Job Summary
Manager, Drug Testing Account Management and Implementation leads the end-to-end implementation, account management, and ongoing administration of drug testing programs for new and existing clients. The role serves as a key liaison between clients, laboratories, collection sites, and the Medical Review Officer (MRO) to ensure regulatory compliance, timely communications, training, and client satisfaction. Responsibilities include setting up new client accounts and related systems (billing, forms, TPAs, reporting), developing and delivering implementation training and technical setup, coordinating with laboratories and providers, drafting client communications and reports, handling inquiries with timely responses, overseeing drug testing operations and MRO coordination, ensuring prompt result turnaround and documentation, maintaining QA processes and auditable records, producing weekly/monthly quality assurance and client reports, providing client education and training, and maintaining provider network quality assurance protocols. Required qualifications include a bachelor’s degree in a related field, supervisory/management experience, and extensive experience in drug testing programs, DOT regulations, billing/budgeting, and proficiency with Microsoft Office and CRM tools.
Required Qualifications
- Bachelor’s degree in a related field minimum
- Two to five years of experience in the medical field (toxicology laboratory, doctor's office, hospital, or occupational drug and alcohol testing)
- Two or more years of supervisory or management experience
- Experience in the daily operations and daily production of a unit or team
- Experience in administration of drug testing programs and/or substance abuse counseling preferred
- Experience with DOT drug and alcohol regulations and other workplace testing programs
- Experience in billing/budgeting/fiscal operations
- Experience in service to business/industry preferable
- Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
- Expertise in Microsoft Office suite applications
- Experience with related product line processes, procedures, quality assurance systems, and applications such as I3Screen or similar platforms
- Familiarity with computerized applications (PCs, Microsoft Office, Salesforce/CRM) and related systems
- Accuracy and attention to detail
- Excellent organization and communication skills (written and oral)
- Ability to multi-task and prioritize in a high-pressure, fast-paced environment
- Ability to meet deadlines and handle interruptions
- Excellent problem-solving abilities
- Cooperative attitude and self-starter mentality
- Assertive, goal-oriented, and professional demeanor
- Knowledgeable and intuitive with strong interpersonal skills
- Ability to work effectively with diverse stakeholders (clients, providers, MRO, internal teams)
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