Manager, Disability & Claims Management
HybridCalgary, Alberta, Canada
Job Summary
Lead and mentor the HR Claims Management team while overseeing organization-wide disability, attendance, accommodation, and Return-to-Work programs including STD, LTD/DI, and Workers' Compensation. Manage complex and escalated disability and workplace injury claims by collaborating with employees, leaders, healthcare providers, insurers, legal counsel, and government agencies to ensure timely resolution. Drive the design, implementation, and continuous improvement of disability management policies and systems to enhance employee wellbeing and operational efficiency. Champion legislative compliance across Alberta, British Columbia, Ontario, and federal jurisdictions, and use analytics to identify trends and reduce risk. Conduct regular policy and program reviews to ensure alignment with organizational objectives.
Required Qualifications
- Bachelor's degree in human resources, Business Administration, or a related field
- Demonstrated leadership experience in disability management, claims management, attendance management, or occupational health within a large, complex organization
- Strong knowledge of Alberta, British Columbia, Ontario and federal Workers' Compensation legislation, programs, and processes
- Demonstrated success designing, implementing, and leading organization-wide programs and change initiatives
- Experience managing complex disability, accommodation, and return-to-work cases
- Excellent communication and presentation skills, including experience preparing executive-level presentations using Microsoft Teams, PowerPoint, and related technologies
- Strong analytical, problem-solving, and stakeholder management skills
- Labour relations experience in a unionized environment
- Working knowledge of payroll, benefits, compensation, and employment standards
Desired Qualifications
- Experience with UKG and Workday is preferred
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