Manager Digital Operations Support (Modern Manufacturing Digital Platform & Applications)
On-site · Bengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Manager Digital Operations Support (Modern Manufacturing Digital Platform & Applications) leads 24x7 production support, platform operations, and DataOps for the Modern Manufacturing Digital Platform. Responsible for incident, problem, and data pipeline operations, ensuring availability, reliability, performance, and data quality across manufacturing digital systems, and enabling real-time manufacturing insights. Partners with Engineering, Product, Data, and Plant stakeholders to deliver seamless plant, factory, and enterprise digital experiences. Oversees end-to-end DataOps processes (data ingestion, transformation, pipelines, data quality), data observability and governance, monitoring and alerting, and post-incident reviews. Leads a distributed team of support engineers and DataOps engineers, manages vendor partners, and drives automation, ITSM practices (ServiceNow), and continuous improvement across application and data ecosystems. Requires working onsite five days a week (Chennai preferred) with strong leadership, collaboration, and ability to drive data-driven decision making.
Required Qualifications
- Bachelor’s degree in Engineering, Computer Science, Data Engineering, or related field
- 10–15+ years in IT operations, production support, SRE, or DataOps
- 5+ years of people leadership experience
- Strong experience in: Incident and problem management
- Data pipeline operations (ETL/ELT, streaming, batch)
- Cloud platforms (Azure/AWS)
- Experience with ITSM tools (ServiceNow or equivalent)
- DataOps, data platforms (e.g., Kafka, Spark, Data Lake)
- Microservices and distributed systems
- DevOps, AIOps, and automation frameworks
- Global 24x7 support models
- Stakeholder engagement and communication skills
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