Manager, Digital Experience
$69,500–$119,500 year
On-siteToronto, Ontario, Canada
Job Summary
Partner with digital agencies and cross-functional teams including Marketing, Sales, SEO/AEO, and Technology to lead the design and development of innovative digital experiences. Plan and coordinate project delivery while acting as a bridge between non-technical business owners and technical development teams. Provide confident oversight and direction across assigned projects, operating with a high degree of ownership and independence. Collaborate with strategy leads to map long-term web and digital platform ecosystems, balancing technology, design, governance, and user needs. This role supports CI's ongoing digital transformation within the financial services industry.
Required Qualifications
- 5+ years of hands-on experience working with a content management system
- Post-secondary education in Marketing, UI/UX, Technology, or a related field
- Experience working in an Agile environment with iterative development practices
- Strong understanding of website best practices, publishing standards, and accessibility requirements, including AODA
- Experience with Adobe Experience Manager and web standards/technologies such as HTML5, JavaScript, CSS, and video/image formats
- Experience with analytics tools such as Adobe Analytics and Google Analytics
- Experience with Adobe Target
- Experience with Adobe Experience Platform
- Understanding of SEO/AEO principles and best practices
- Experience with Salesforce CRM and Marketing Cloud
Desired Qualifications
- Knowledge, Skills, and Abilities: Experience in the financial services industry is considered an asset
- Strong interpersonal skills, including active listening, empathy, and patience, with the ability to lead and support a team effectively
- Ability to quickly absorb both business and technical context in a fast-paced environment
- Strong verbal and written communication skills, with the ability to collaborate effectively with employees at all levels of the organization
- A collaborative mindset with the ability to work both independently and as part of a team
- A willingness to embrace the unknown - demonstrating curiosity, adaptability, and a desire to continuously learn, explore new tools and ideas, and share knowledge with the team
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