Manager, Digital Banking Operations
On-sitePortland, Oregon, United States
Job Summary
Lead the creation, development, and implementation of auditable processes for digital banking operations while managing a team of Digital Account Specialists and Digital Operations Analysts. Drive technical incident resolution, execute User Acceptance Testing (UAT), and oversee data reporting using Power BI to ensure accuracy and integrity across digital platforms. Collaborate cross-functionally with IT, project management, and business partners to streamline workflows, identify automation opportunities, and improve the overall member experience. Some shifts outside standard hours are required for software deployments or special projects. This role supports OnPoint's growth as Oregon's largest community-owned credit union, focusing on delivering a seamless digital banking experience through continuous process improvement and adherence to industry regulations.
Required Qualifications
- Bachelor's degree in technology, or an equivalent combination of education and relevant experience
- 8 years of experience in technical operations, business analysis, or a related role including 3 years supervisory or lead experience
- 2-3 years in financial services or fintech industry
- Bachelor's degree in technology
- Previous experience working with credit unions or other financial institutions
- Experience in process documentation, process reengineering, and UAT management
- Awareness of banking and industry standards
- Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence)
- Some shifts outside of standard working hours in support of software deployments or special projects
- Excellent analytical, problem-solving, and troubleshooting skills
- Ability to interpret complex data, identify trends, and derive actionable insights
- Attention to detail with a focus on delivering accurate and high-quality results
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present findings to senior leadership
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Self-motivated, proactive, and able to work both independently and as part of a team
- Strong proficiency with digital banking platforms, systems, and technologies
- Knowledge of technical networks and infrastructure (e.g., cloud services, network topology, system integrations) to ensure seamless digital banking operations and support infrastructure improvements
- Experience in data reporting and analysis, including the use of SQL, Excel, or data visualization tools (e.g., Power BI, Tableau)
- Demonstrated use of AI technologies to improve personal and program efficiency, including automation of routine tasks, predictive analytics, and data-driven decision-making
- Familiarity with automation tools and workflows
- Must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights
Desired Qualifications
- Stay current with emerging digital banking trends, technologies, and best practices, and apply this knowledge to improve internal processes
- Ensure compliance with industry regulations, security standards, and credit union policies
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