Manager — Delivery Performance & Operations
On-sitePune, Maharashtra, India or Hyderabad, Telangana, India
Job Summary
Own and maintain Global Delivery dashboards, KPI reports, and executive presentations covering revenue, margins, utilization, and AI adoption. Drive recurring governance meetings across delivery teams, managing agendas, action trackers, and follow-through to closure. Coordinate with DU Leaders, Service Line leads, PMO, HR, and Finance on operational priorities and cross-functional dependencies. Lead operational execution of key initiatives including AI adoption and delivery excellence programs while maintaining project plans and status trackers. Own end-to-end coordination of customer visits and executive engagement events for Pune and offshore locations, managing logistics and post-visit follow-up. Support quarterly business reviews, leadership reviews, and board-level delivery presentations to ensure leadership visibility into operational performance.
Required Qualifications
- Bachelor's degree in Business, Engineering, Technology, or related field
- 8–12 years of experience in delivery operations, PMO, business operations, or a similar role within an IT services or consulting environment
- Strong analytical and reporting skills — advanced Excel and PowerPoint
- Proven ability to work with and coordinate across senior executives and cross-functional teams
- Excellent communication, organisation, and stakeholder management skills
- Experience managing multiple priorities in a fast-paced, senior-leadership-facing environment
- Exposure to IT services, global delivery models, or consulting operations
Desired Qualifications
- MBA
- Experience with AI productivity tools, workflow automation, or collaboration platforms
- Project management certification (PMP, Prince2, or equivalent)
- Familiarity with JadeNova or equivalent delivery governance and reporting platforms
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