Manager, Data Center Operations
$83,000–$133,026 year
On-siteDallas, Texas, United States
Job Summary
Oversee all aspects of data center and building operations, including 24x7 staffing, facility infrastructure testing, preventive maintenance, and service delivery. Manage multiple projects by coordinating internal and external resources to ensure on-time completion while enforcing established policies and procedures. Maintain staffing plans and schedules to meet business needs, delivering employee communications through group meetings and one-on-one sessions. Proactively assess facility requirements, coordinate regular testing of critical infrastructure, and ensure appropriate spare levels for servers and peripherals. Provide leadership in resolving customer issues and develop solution alternatives to address operational challenges. Commit to being on-call at all times and work evenings and weekends as required for critical maintenance activities.
Required Qualifications
- Bachelor's degree in Computer Science or equivalent experience
- A minimum of 7-10 years progressive experience in a technology-based customer support and data center operations environment
- A solid understanding of the service provider business
- Ability to coordinate projects and programs to ensure that all elements of work meet the quality standards, defined scope, and costs of the organization
- Ability to manage projects/programs from concept development through implementation
- Ability to lead and direct the work of others with or without the benefit of a direct reporting relationship
- Ability to exercise independent judgment
- Must exhibit a wide degree of creativity and latitude
- Ability to rely on extensive experience and judgment to plan and accomplish goals
- Ability to utilize independent judgment and to support senior managers on operational type projects
- Ability to work with personnel at all levels within the organization
- Ability to work evenings and weekends as required overseeing critical maintenance activities
- Ability to commit to be 'on-call' at all times
- Previous personnel management in a shift-based environment
- Strong PC skills
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work on multiple projects simultaneously
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Proficiency in using MS Office Suite and Windows-based computer applications
Desired Qualifications
- Solid understanding of electrical principles
- Understanding of networking and server computer services
- Understanding of wide area circuit delivery
- Solid understanding of critical facilities infrastructure (mechanical, electrical, life safety, security, etc.)
- Understanding of building management systems and controls
- Understanding of datacenter best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.)
- Understanding of physical security and access systems
- Prior experience particularly in the data center industry
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