Manager Customer Support Management Nordics
Hybrid · Stockholm, Stockholm, Sweden
Stockholm, Stockholm, SwedenHybridFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead and shape a high-impact Support Management function for B2B customers in the Nordics. Drive day-to-day operations, performance, and scalable support processes; coach and develop a team of Support Managers; optimize CSAT, ticket management, and knowledge bases; collaborate with cross-functional teams (Delivery, Customer Service Operations, etc.); leverage data insights and AI tools to identify trends and improvements; ensure consistent customer journeys across theNordics.
Required Qualifications
- Proven experience leading B2B customer service/support or other B2B customer-facing teams
- Experience working in a B2B SaaS, HR Tech, or similar environment
- Strong leadership skills with a proven ability to coach and develop high-performing teams
- Track record of driving operational improvements and scalable ways of working
- Strong stakeholder management skills and ability to collaborate cross-functionally
- Data-driven mindset with experience influencing and improving KPIs
- Excellent communication skills and ability to influence across team
- Strong customer focus with a clear emphasis on outcomes and value
- Fluent in Swedish and English
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