Manager, Customer Success
$130,000–$170,000 year
Remote · United States
Job Summary
Customer Success Manager responsible for owning end-to-end strategy for assigned book of business in the healthcare/value-based care space. Lead weekly and monthly client meetings, own QBR preparation and delivery, and serve as the primary leadership point for accounts day-to-day. Identify opportunities to maximize customer value on the Stellar Platform, translate data into actionable strategies, and drive renewal and expansion discussions in collaboration with the Director and Enterprise Growth. Proactively monitor customer health via KPIs and trends, diagnose barriers to success, and develop data-driven mitigation strategies. Partner with cross-functional teams (Engineering, Sales, Provider Operations, Product) to ensure effective deployment of Stellar’s technology and services, aiming to minimize churn and deliver measurable ROI for health plans, health systems, and other risk-bearing entities. Requires at least 6 years of relevant experience, prior healthcare experience, ability to independently manage relationships, prioritize multiple work streams, and articulate complex problems clearly with data. Perks include comprehensive health benefits, PTO, family leave, flexible spending, and stock options. The role is based in the United States with remote work option.
Required Qualifications
- 6+ years of relevant career experience in healthcare or health-tech customer success or related fields
- prior healthcare experience is required
- demonstrated ability to independently lead client relationships including senior stakeholder management
- ability to manage multiple complex work streams and projects
- ability to articulate problems and solutions clearly with data to demonstrate ROI
- strong communication and relationship-building skills across multiple levels of client organizations
- ability to balance priorities and work effectively in a small, nimble team
- strong interest in healthcare, particularly value-based care
Desired Qualifications
- 6+ years of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies
- Prior experience in healthcare is required
- experience independently leading client relationships including senior stakeholder management
- strong skills in prioritization and project management
- ability to challenge customer thinking through insights and analysis and demonstrate ROI
- crisp communication of complex problems and solutions in uncertain contexts
- ability to balance multiple priorities and work within a small, nimble team
- interest in healthcare, particularly value-based care, and willingness to learn more
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