Manager, Customer Success - LATAM (Portuguese-speaking)
HybridSão Paulo, São Paulo, Brazil
São Paulo, São Paulo, BrazilHybridFull TimeSenior LevelSaaSLarge
Full TimeSenior LevelLargeSaaS
Job Summary
Drive and influence the full renewal and expansion sales cycle while serving as an advisor and role model for exemplary customer service. Balance autonomy with effective communication upwards and act as the regional/segment owner and escalation point for relevant matters. Motivate Customer Success Managers to foster customer relationships that build trust and achieve consistent revenue growth. Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges, while focusing on talent attraction, retention, and development to create high-performance teams.
Required Qualifications
- Experienced in Customer Success or Account Management
- 6+ years of experience
- at least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
Desired Qualifications
- 6+ years of experience preferred
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