Manager, Customer Success (Analytics & Insights)
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Advise Retail Measurement Services clients on resources, data standards, audit methodologies, and analysis tools. Deliver clear, concise reports and charts while engaging multiple clients to ensure deliverables meet quality and timeliness expectations. Conduct regular reviews with Client Service and Operations teams to monitor KPIs and identify process improvements. Manage a team of 3-4 executives, guiding analysis to generate actionable recommendations. Maintain communications with account teams and senior management to track client requirements and document inquiries in activity logs. Support senior management in developing thought leadership case studies.
Required Qualifications
- University degree in Business, Economics or related field
- 3-4 years of experience in market intelligence, and research analysis
- Experience within the FMCG industry
- Excellent written and verbal communication
- English proficiency
- Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)
- Aptitude for numbers and meticulous
- Resourceful problem-solving and collaborative team player
- Customer-oriented with good people skills
- Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy
Desired Qualifications
- Marketing specialization
- Experience in solution and process automation by leveraging technology
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