Manager, Customer Solutions & Chat (I-Team)

Job Summary

Required Qualifications

• •3+ years experience in a customer centric leadership role
• •Fluent in English (both written and verbal)
• •Quality, high-speed internet connection at home

Desired Qualifications

• •Genius-level knowledge of original equipment manufacturer parts
• •Experience with Microsoft Excel, Salesforce, and live chat platforms
• •Passion for delivering exceptional customer service
• •Passion for coaching, developing others, facilitating training, and creating clear, effective documentation
• •Ability to confidently navigate difficult conversations, resolve conflict, and build strong relationships across teams
• •Analytical thinking, creative problem solving, and using data to drive informed decisions and results
• •Ability to lead with empathy, accountability, and a growth mindset
• •Ability to champion operational excellence
• •Ability to drive improvements in parts identification, pricing accuracy, and customer relationship-building
• •Ability to support team members' personal growth and career development
• •Ability to deliver reporting on team performance, metrics, and KPIs
• •Ability to evaluate and improve existing processes and procedures
• •Ability to handle escalations, address customer concerns, and rectify any errors
• •Ability to monitor chats and calls to provide feedback on training progress, achievements, and development opportunities
• •Ability to serve as a resource for team members by answering questions and recommending best practices
• •Ability to coach and develop team members while fostering a positive, collaborative environment
• •Ability to manage multiple priorities while maintaining a high level of accuracy and quality
• •Highly organized, pay close attention to detail, and have strong time management skills
• •Positive energy, enthusiasm, and fun to bring to the team
• •Collaborative, resourceful problem-solving skills
• •Competitive spirit
• •Appreciation for unique personalities
• •Ability to embrace change
• •High integrity
• •Courage to embrace change
• •Unique enthusiasm
• •Fresh ideas from different backgrounds
• •Passionate people
• •Genuine appreciation for one another's unique personalities
• •Ability to celebrate each other's successes
• •Ability to embrace the quirks that make the team special
• •Ability to have fun along the way
• •Ability to support one another
• •Ability to know how to have fun
• •Ability to get the job done
• •Ability to work hard
• •Ability to prioritize positive workplace culture
• •Ability to celebrate collaboration, growth, and work-life balance
• •Ability to feel appreciated and supported
• •Transparency
• •Ability to ensure team members feel appreciated and supported
• •Ability to foster a positive, high-performing environment
• •Ability to empower team members to grow, collaborate, and deliver exceptional customer experiences
• •Ability to oversee daily operations of both the Independent Segment and Live Chat teams
• •Ability to provide day-to-day guidance
• •Ability to support a large team of Parts Experts
• •Ability to act as the primary resource for coaching, development, training
• •Ability to shape the experience of every Parts Town customer
• •Ability to transform the industry
• •Ability to do things a little differently
• •Ability to understand and demonstrate Core Values
• •Safety as a first priority
• •Ability to roll up your sleeves
• •Ability to go above and beyond
• •Ability to put ambition to work
• •Ability to have some fun
• •Ability to be a Chicago Tribune Top Workplace team member
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored
• •Ability to be voted by the Chicagoland team
• •Ability to be a Chicago Tribune Top Workplace
• •Ability to be recognized for growth and innovation
• •Ability to be on the Inc. 5000 list
• •Ability to be on the Crain's Fast 50 list
• •Ability to be voted by the Chicagoland team
• •Ability to be a distributor of restaurant equipment, HVAC and residential appliance parts
• •Ability to be the fastest-growing distributor
• •Ability to be unique
• •Ability to be passionate
• •Ability to have fresh ideas
• •Ability to come from different backgrounds
• •Ability to keep the company at the top of the game
• •Ability to be proud of the workplace
• •Ability to be honored