Manager - Customer Service
On-siteRoseville, Michigan, United States
Job Summary
Plans, directs, and supervises daily store operations across various departments, serving as the mentor and coach for all team members. Implements strategies to improve customer service, drive sales, and ensure quick, efficient service while maintaining store appearance and company standards. Responsible for staffing, hiring, succession planning, and making disciplinary recommendations. Manages P&L, achieving sales targets and maintaining shrink levels. Ensures thorough training completion and promotes a safe work environment through consistent communication with customers and staff. Requires one year of management experience and ability to analyze financial data.
Required Qualifications
- High school diploma or its equivalent
- 2-3 years of related retail experience
- One year of management experience
- Successful completion of all required certifications
- Reliable and consistent attendance
Desired Qualifications
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.