Manager, Customer Service
Remote · Camarillo, California, United States
Job Summary
Lead and develop Hygiena’s customer service function as a remote, full-time Manager. Drive coaching and feedback for the customer service team, monitor quality across phone, email, and live chat, collaborate with Sales, Shipping, Accounting, R&D, and Quality to resolve issues, optimize processes, and reduce costs while maintaining top-tier customer experience. Oversee order processing for US/Canada and distributor orders for Latin America, manage returns and repairs, handle escalated and technical inquiries, and drive special projects to improve service capacity and compliance. Supervisory duties include hiring, onboarding, training, performance coaching, and enforcing safety and procedures. Requires a Bachelor’s degree and 3-5 years of related customer support experience, plus at least 3 years of supervisory experience, and proficiency with MS Office and Navision. Salary up to $100,000 DOE for California residents; Hygiena offers comprehensive benefits and equal opportunity employment.
Required Qualifications
- Bachelor’s Degree
- 3-5 years of related customer support experience
- Minimum of three (3) years of supervisory experience
- Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
- Adobe Acrobat
- Experience with customer database software (MS Navision or equivalent)
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