Manager, Customer Operations
On-siteMiami, Florida, United States
Job Summary
Drive operational excellence across post-sale customer organizations by managing business operating rhythms, revenue forecasting, and capacity planning. Partner with leadership to enforce performance inspection frameworks, establish accountability standards, and align financial targets with frontline goals. Lead a team of analysts to translate complex data into actionable insights, design variable compensation structures, and implement AI-driven automation for enhanced efficiency. Deliver executive-level reporting and root-cause analyses to guide strategic decision-making while overseeing quota allocation and operational performance management.
Required Qualifications
- Bachelor's degree in Business, Finance, Operations, Economics, or a related field
- equivalent practical experience
- Demonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment
- Proven experience in a leadership or supervisory capacity
- track record of developing and managing operational team members
- Strong proficiency in designing and implementing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams
- Extensive experience in operational planning, key performance indicator (KPI) management, pipeline forecasting, and executive-level business reporting
- Deep technical familiarity with enterprise CRM platforms, business intelligence software, and data analytics tools
- Active capability in utilizing artificial intelligence and automation tools to optimize operational workflows, data analysis, and decision-making processes
- Advanced analytical, financial modeling, and problem-solving skills
- demonstrated ability to translate complex data into practical business strategies
- Excellent cross-functional collaboration and communication skills
- demonstrated ability to align diverse stakeholders around operational priorities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.