Manager, Customer Operations (Inbound Virtual Contact Center)
$100,000–$140,000 year
Remote · Tucson, Arizona, United States or United States
Tucson, Arizona, United States or United StatesRemoteFull Time$100,000–$140,000 yearMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
Join Jerry.ai as a Manager of Customer Operations to lead front-line agents in a dynamic environment. Drive team performance, engage in coaching, and enhance operational workflows to achieve sales and service goals. Ideal candidates have experience with inbound contact center management and strong data analysis skills.
Required Qualifications
- 2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment
- Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
- Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
- Track record of driving performance by managing inputs, not just outcomes
- Comfort working across onshore and offshore teams, ideally in a tech-forward environment
Additional Requirements
- Only applicants under consideration will be contacted.
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