Manager, Customer Identity & Access Management - CIAM
HybridCharlotte, North Carolina, United States
Job Summary
Shape and execute the multi-year Customer Identity & Access Management strategy, leading complex omnichannel authentication programs across digital and call center channels. Translate strategic priorities into executable product direction while ensuring delivery of secure, scalable, and customer-centered capabilities. Lead cross-functional alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders to structure, prioritize, and deliver effective programs. Operate within a matrixed Financial Crimes organization to influence roadmap decisions based on direct visibility into evolving attack patterns. This senior individual contributor role serves as a key strategic partner and right-hand leader to the Director.
Required Qualifications
- Product Owner experience
- Product ownership discipline
- Cross-functional leadership
- Ability to drive alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders
- Ability to move fluidly between strategy and execution
- Ability to define where the CIAM organization is headed
- Ability to structure, prioritize, and deliver complex programs
- In-office role availability
- Weekly hybrid schedule availability
- Location in Charlotte NC, Lewisville TX, Jacksonville FL, or Dresher PA
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