Manager, Customer Experience
$105,000–$120,000 year
Hybrid · Woodcliff Lake, New Jersey, United States
Job Summary
Manager of Customer Experience leads the CX function across a growing manufacturing and sales organization, championing a data-driven approach to customer experience management, developing and tracking CX metrics and KPIs, and optimizing end-to-end order fulfillment. Builds and fosters a collaborative, customer-centric culture; partners with Sales, Supply Chain, Planning, Operations, Quality, Finance, and Product Management to align customer commitments with operational execution. Executes process improvements and automation to improve service levels, scorecards, and overall performance; oversees associate engagement, training, and performance management; utilizes Microsoft Dynamics 365 to drive visibility, efficiency, and insight; emphasizes cross-functional teamwork and continuous improvement across order-to-cash, fulfillment, and after-sales support.
Required Qualifications
- Bachelor’s Degree or equivalent relevant experience preferred
- 10+ years of experience in Customer Service or Sales Administration position
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