Manager Customer Experience Operations

Manage operational performance against client requirements by supervising Team Managers or Shift Managers. Oversee team member training and development while conducting performance and quality standard reviews to ensure outcomes meet client expectations. Handle all financial and budgeting responsibilities for the operational support division and enforce company policies to promote a healthy work environment. Troubleshoot issues, create action plans, and identify process improvement opportunities to drive operational efficiencies. Monitor key metrics to support initiative objectives and maintain consistent communication with staff and Senior Leadership. Located in Bluefield, WV, this full-time role requires a manager with experience in CX operations and financial oversight.