Manager Customer Data Platform Delivery
$158,000–$182,000 year
Hybrid · Toronto, Ontario, Canada or Mississauga, Ontario, Canada
Job Summary
Lead the technical delivery, operations, and governance of Fidelity Canada's MarTech stack centered around the Adobe Experience Cloud. Own end-to-end delivery of Adobe-based solutions, including new implementations, enhancements, integrations, upgrades, and incident response. Collaborate with Marketing Technology, CRM, Data Engineering, Digital teams, and IT Architecture to design scalable, compliant MarTech solutions while ensuring security, data governance, and regulatory compliance. Manage platform environments, releases, access governance, and runbooks; monitor performance against SLAs and KPIs. Guide vendor relationships (Adobe, Marketo, Deloitte, system integrators) and mentor a team of MarTech developers and analysts. Drive data activation, identity stitching, tagging, segmentation, and cross-platform integrations; maintain architecture documentation and integration specs. Communicate effectively with executives, technical teams, and marketing users; foster a culture of best practices and continuous improvement.
Required Qualifications
- University degree in Computer Science, Information Systems, Engineering or equivalent work experience
- 5+ years of experience in Marketing Technology, MarTech engineering, Digital Technology, or related fields
- 3+ years of experience managing MarTech platforms—preferably Adobe Experience Cloud
- Prior experience leading technical delivery teams or managing technical operations/support groups
- Strong hands-on understanding of Adobe Experience Cloud components (AEP, AJO, Target, Launch/Tags, Analytics, AEM, Campaign)
- Experience with customer data platforms (CDP), identity resolution, tagging, segmentation, and orchestration platforms
- Knowledge of APIs, data pipelines, web technologies, JavaScript, SQL, and integration patterns
- Familiarity with cloud platforms, DevOps practices, CI/CD processes
- Understanding of data governance, consent and privacy frameworks, and enterprise security standards
- Strong communication skills with the ability to interface with executives, technical teams, and marketing users
- Excellent leadership, team development, and vendor management abilities
- Strategic mindset with strong problem-solving and decision-making skills
- Ability to manage complexity, ambiguity, and competing priorities in a fast-paced environment
Additional Requirements
- Current work authorization for Canada is required
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