Manager - CRM - Customer Experience - RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM

Manage the Customer Experience team within the CRM function, overseeing daily operations and strategic initiatives to drive customer satisfaction and retention. Lead cross-functional efforts to implement CRM solutions that enhance the client journey and support sales growth. Collaborate with product and marketing teams to align customer experience strategies with business objectives. This role is based at Lodha's I-Think Techno Campus in Mumbai and requires a strong background in customer relationship management and team leadership.