Manager - Crisis Communication & Operational Response
On-site · Austin, Texas, United States
Job Summary
Manager - Crisis Communications & Operational Response leads communications coordination and stakeholder engagement during operational incidents, emergencies, and reputationally sensitive situations across the portfolio. Partners with Operations, Legal, Customer Service, Human Resources, Internal Communications, and Executive Leadership to ensure timely, accurate, and effective communications that support residents, employees, university partners, and business operations. Serves as a central point of coordination for incident-related communications, supports preparedness, response, and recovery efforts, and develops, reviews, and distributes communications for diverse stakeholders. Responsible for tracking incident trends, post-incident reviews, and maintaining crisis communications plans, playbooks, and escalation workflows. Required to manage communications during high-pressure scenarios, coordinate with external agencies, ensure approvals with Legal and leadership, and operate with confidentiality and sound judgment. Occasional travel may be required.
Required Qualifications
- Bachelor's degree in Communications, Public Relations, Journalism, Business, or a related field and/or equivalent combination of education and experience
- 5–8 years of experience in crisis communications, corporate communications, public relations, issues management, or operational communications
- Experience in student housing, property management, hospitality, higher education, or multi-site operations preferred
- Experience managing communications during high-pressure or time-sensitive situations and ability to respond to urgent incidents outside standard business hours as needed
- Experience coordinating across multiple departments and stakeholder groups
- Experience supporting executive and enterprise-level communications
- Experience working with external communications agencies or issues-management firms
- Familiarity with social media monitoring, reputation management, and communications intelligence tools
- Operates effectively in high-pressure and rapidly evolving situations
- Must maintain confidentiality and exercise sound judgment during sensitive matters
- Occasional travel may be required
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