Manager - Coupa Administration and Governance (Jamaica or Tulsa, OK-based)
On-siteKingston, Kingston, Jamaica
Kingston, Kingston, JamaicaOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Conduct day-to-day administration, configuration, maintenance, and support of the Coupa platform, ensuring master data integrity, accurate user access management, and efficient approval workflow operations. Manage supplier enablement, resolve functional support requests, and execute system testing including release, regression, and UAT coordination. Partner with Procurement, Finance, and IT stakeholders to optimize platform performance and ensure compliance with organizational policies. Maintain documentation of system configurations and identify process improvements to enhance efficiency.
Required Qualifications
- Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Supply Chain Management, or a related field
- 2–5 years of experience administering or supporting the Coupa platform or a similar Procure-to-Pay (P2P) system
- Experience with master data management, user administration, and workflow configuration
- Experience supporting procurement or finance operations
- Experience executing system testing, including release, regression, and User Acceptance Testing (UAT)
- Experience providing application support and resolving user issues through a ticketing system
- Working knowledge of Coupa Procure-to-Pay modules
- Understanding of procurement, accounts payable, supplier management, and financial master data
- Knowledge of approval workflow configuration and role-based security
- Proficiency in Microsoft Excel and reporting tools
- Strong analytical and problem-solving skills
- Excellent attention to detail and commitment to data accuracy
- Strong customer service and stakeholder management skills
- Effective verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and documentation skills
- Continuous improvement mindset with the ability to identify and implement process enhancements
Desired Qualifications
- Familiarity with ERP integrations and financial systems
- Experience using service management tools such as ServiceNow, Jira, or similar platforms
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