Manager, Control Center Training & Procedures
$140,000–$150,000 year
Remote · New York City, New York, United States or US
Job Summary
The Control Center Training & Procedures Manager is responsible for building and improving the Remote Operation Center’s operating procedures and training programs for renewable generation and battery energy storage systems (BESS). This role owns the governance of fault and outage procedures, change management, training curriculum, and operator qualification. Responsibilities include designing competency-based training programs, ensuring compliance with NERC standards, and tracking KPIs for procedure adoption and training effectiveness. Candidates should possess a Bachelor's degree in a related field and 7–10+ years of relevant experience.
Required Qualifications
- Bachelor’s degree in Engineering, Operations Management, Energy Systems, or related field (or equivalent experience)
- 7–10+ years in power system operations, renewable generation, BESS operations, or utility/ISO/RTO environments
- Direct experience creating and governing operating procedures and training programs for control center or plant operations
- Strong working knowledge of NERC standards relevant to ROC operations and ISO/RTO processes for real-time operations and outage reporting
- Familiarity with SCADA/EMS, historian systems, alarm management, and HMI workflows
- Demonstrated experience with incident response, RCAs, and MOC
- Excellent written communication, instructional design, and stakeholder engagement skills
- A strong personal commitment to continuous improvement
- Value excellence in safety and environmental performance
Desired Qualifications
- NERC System Operator certification or utility operator certification (or equivalent exposure to operator qualification programs)
- Experience with PJM certification process
- Experience with battery energy storage operations and OEM/BMS/EMS intricacies
- Background in wind turbine controls (curtailment modes, high wind ride-through) and solar inverter/plant controller operations
- Experience with LMS administration, simulation platforms, and competency frameworks
- Understanding of cyber/OT practices in a control center environment (secure access, change management, evidence logging)
Additional Requirements
- Supports a 24/7 control center; may require off-hours availability for major events, drills, or rollouts
- Occasional travel (≤20%) for site visits, ISO/RTO meetings, audits, and training delivery
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