Manager - Contact Centre, T1 Service
On-site · Gurugram, Haryana, India
Gurugram, Haryana, IndiaOn-siteFull TimeSenior LevelBachelors DegreeFinancial ServicesLarge
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Large
Industry
Financial Services
Job Summary
Manager for day-to-day planning, operation and problem-solving of a team of ~20 contact centre agents to meet required service level standards in customer management, with accountability for KPIs such as productivity, CSAT, escalation handling, and adherence to process/documentation as per MOU; collaborate with SME team to manage inflow and tagging accuracy, ensure timely resolution of customer issues, and drive performance improvements.
Required Qualifications
- Graduate in any discipline
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