Manager, Community Mental Health Services - Full-Time

Job Summary

Required Qualifications

• Bachelor's degree in a relevant Healthcare discipline required
• Current registration in good standing with the applicable professional college or licensing body
• 3-5 years of progressive leadership experience within a comparable healthcare organization
• Demonstrated ability managing all aspects of human resource management and planning including recruitment, retention and safety and professional development strategies
• Demonstrated skills and experience in strategic and operational planning, quality improvement, analysis and utilization of data to drive continuous quality improvement
• Demonstrated success creating a quality and safety culture
• Good understanding of change management; must be able to identify change needs and proactively act on those needs
• Strong participatory leadership, team building, mentoring and coaching skills
• Proven conflict management abilities and mediation skills
• Ability to build effective working relationships within a dynamic, professional environment
• Excellent written and verbal communication and presentation skills
• Results-oriented and client-focused with a commitment to excellence
• Excellent project/time management, analytical/critical thinking and decision-making skills
• Proficiency in the Microsoft Office products, Microsoft Outlook, and Lumeo
• Must meet the definition of a competent person under the Occupational Health & Safety Act
• Must be able to meet the physical demands of the position
• Knowledge of the mental health care system including applicable mental health provincial legislation and related regulations
• Participates in the development and implementation of the program annual operating plan, monitors short- and long-range objectives consistent with the annual operating and corporate and program strategic plans
• Ability to establish and maintain effective working relations with members of the leadership team, physicians and inter-professional team, colleagues, and the general public
• Participates in the development, administration and monitoring of the annual operating and capital budgets; conducts variance analysis and develops recovery plans as appropriate
• Leads, within areas of accountability, recruitment/hiring, staff development, performance management/review, attendance/disability management, coaching/mentoring, health and safety, collective agreement administration
• Analyzes and assesses short and long-term program staffing requirements within areas of accountability; recommends appropriate complement and mix of nursing, allied health and support staff
• Participates in the review, development, administration and maintenance program and hospital policies and procedures
• Prepares information, reports, letters and memoranda, attends program and hospital committee and working group meetings, community and other public meetings as required; makes presentations and provides recommendations on matters pertaining to the outpatient services
• Fosters the ongoing integration of the BGH Mission, Vison and Values within program service delivery
• Creates a high quality care and work environment that encourages open and transparent interprofessional collaboration and communication
• Participates in the integrated risk management program
• Investigates and identifies root causes and contributing factors to patient safety incidents; recommends and initiates corrective actions
• Participates in the development, implementation and evaluation of patient safety, quality improvement initiatives and key performance indicators
• Participates in program and corporate accreditation readiness
• Participates in the development of program services and enhancements, monitors and evaluates initiatives in collaboration with internal and external partners
• Develops and maintains effective linkages and coordinates services with community and regional partners to ensure a seamless continuum of care
• Strong leadership skills, including the ability to direct, motivate, evaluate, and recognize staff
• Leads or co-leads special projects as required
• Participates in hospital administrator-on-call roster
• Good attendance and availability required