Manager, Commercial Quoting and Contracting
On-siteLouisville, Kentucky, United States or Lehi, Utah, United States
Job Summary
Lead and mentor a team of quoting and contracting specialists to deliver exceptional support to Sales and Clients. Own the end-to-end booking review and approval process, leveraging established policies and implementing improvements to enhance value realization. Develop and maintain technical and procedural guidance for SKU creation, new product releases, and pricing strategies in partnership with Commercialization and subject matter experts. Act as the escalation point for complex quoting, contracting, and booking issues, delivering swift and strategic resolutions. Ensure seamless coordination between Sales, Legal, Finance, and IT to drive accuracy and efficiency in quotes and contracts sent to customers and prospects. Optimize and evolve the custom quoting process by collaborating across departments to design scalable solutions and enhance automation tools. Partner with accounting and implementation teams to ensure a seamless transition from sales to delivery, maintaining client satisfaction throughout the process. Analyze and improve open-order management, proactively removing obstacles to enable on-time delivery. Develop and refine training materials, process documentation, and best practices in collaboration with training teams to enhance quoting and contracting operations.
Required Qualifications
- Bachelor's degree in business, finance, or related field
- 5+ years of experience in sales operations, quoting, pricing, or contracting roles
- At least 3+ years in a leadership capacity
- Proven strategic leadership with the ability to lead cross-functional teams and influence at all organizational levels
- Strong analytical skills with the ability to translate complex business needs into actionable solutions
- Excellent problem-solving abilities, including managing ambiguity and adapting quickly to changing priorities
- Advanced expertise in sales operations, pricing, and contracting processes with a focus on continuous improvement
- Superior written and verbal communication skills, with the ability to convey technical and business concepts effectively
- Strong attention to detail with a proactive approach to identifying and resolving issues
- Highly proficient in Salesforce.com, Salesforce CPQ, and other sales operations platforms
- Expertise in leveraging technology and tools to optimize business processes
- Proven experience implementing process improvements and managing cross-functional projects
- Advanced knowledge of SKU management, pricing strategies, and compliance best practices
- Demonstrated success in building, leading, and developing high-performing teams
Desired Qualifications
- MBA or equivalent experience
- Proficient in Microsoft Office Suite with advanced Excel skills
- Experience with data visualization tools
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