Manager, Commercial Operations, New Markets
HybridAmsterdam, North Holland, The Netherlands
Job Summary
Manage and develop a high-performing analytics and sales operations team, setting clear priorities and fostering a data-driven culture. Advise New Markets leadership on growth strategy, resource allocation, and operating models by translating complex data into actionable decisions. Own commercial planning, including target-setting, KPI monitoring, and performance management across Sales and Account Management. Oversee core sales operations such as lead allocation, account assignments, and process governance. Partner with Business Intelligence, RevOps, Finance, and Product teams to align reporting, budgets, and growth initiatives. Design, roll out, and maintain workflows, dashboards, and decision-support tools to improve productivity and revenue outcomes. Identify and deploy AI-enabled tools to streamline analysis and reduce administrative work.
Required Qualifications
- 5+ years of experience in commercial strategy, strategic operations, sales operations, revenue operations, or a similar role supporting go-to-market teams
- at least 2 years in a people-management role
- Experience leading or working closely with both analytics and sales operations teams
- ability to set direction, review output, and connect insight to execution
- Strong commercial acumen and strategic judgment
- track record of advising senior leaders and influencing high-impact decisions
- Advanced analytical problem-solving skills
- ability to structure ambiguous questions
- work confidently with data
- interpret findings
- communicate a clear point of view
- A hands-on operating style
- willingness to spend time with front-line teams
- Demonstrated experience setting and operationalizing performance targets
- tracking results
- partnering with Sales, Finance, Business Intelligence, and Analytics stakeholders
- A proven ability to design, implement, roll out, and maintain processes and tools
- measurable adoption and business impact
- Excellent communication, leadership, and influencing skills
- ability to build alignment across functions
- translate between commercial and technical stakeholders
- The ability to lead through change
- in an entrepreneurial, fast-growing environment
- Advanced Excel or Google Sheets skills
- Experience with SQL
- Experience with Tableau or another business intelligence platform
- Demonstrated interest in, or experience with, applying AI and automation to improve team performance and operational efficiency
- Experience working in technology/software
Desired Qualifications
- Master's degree or equivalent
- Experience in travel technology or marketplaces
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