Manager, Clinical Workflow Implementation - iQueue for Inpatient Flow
RemoteUnited States
Job Summary
Lead a portfolio of strategic customer implementations from discovery through go-live, conducting operational workflow analysis, solution design, and change management planning for inpatient hospitals. Build trusted relationships with executive sponsors and clinical leaders while facilitating governance meetings and strategic discussions to align progress with operational outcomes. Provide ongoing oversight of implementation standards, identify risks, and serve as the primary escalation point for complex customer challenges. Lead and develop a team of Clinical Workflow Implementation Managers through coaching, mentorship, performance feedback, and workforce planning. Establish scalable implementation methodologies, standard playbooks, and repeatable processes to improve team efficiency and enable consistent delivery. Collaborate cross-functionally to contribute customer insights to product roadmap discussions and support marketing initiatives.
Required Qualifications
- Candidates must be legally authorized to work in the United States
- Verification of employment eligibility will be required at the time of hire
- Visa sponsorship is not available for this position
- Bachelor's degree or equivalent years of related experience
- Healthcare background in inpatient operations management, patient flow, capacity management, nursing leadership, or a related clinical specialty
- 8+ years of experience working with hospitals or healthcare operations
- 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
- 2+ years of people management experience, including coaching, mentoring, and managing customer-facing teams
- Experience building, scaling, or transforming implementation, consulting, or customer-facing operations through process improvement and organizational growth
- Demonstrated expertise in patient throughput, bed management, admissions, transfers, discharge planning, and hospital operations
- Excellent strategic thinking, organizational agility, and project management skills
- Strong analytical thinking, communication, presentation, and relationship-building skills
- Proven ability to influence change within complex healthcare organizations using data, problem solving, and change management strategies
- Ability to balance direct customer ownership with leading and developing a high-performing team
- Willingness to travel 25-50% of the time
Desired Qualifications
- A RN license or other clinical licensure with significant inpatient hospital experience
- A graduate degree from one of the following programs: MHA, MPH, MHSA, MBA, or an MS/MSN with a focus in health informatics
- Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
- Experience implementing healthcare technology or enterprise software solutions
- Experience leading organizational change initiatives across multidisciplinary hospital teams
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