Manager, Client Success (P4142)

Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights. Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support. Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes. Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning. Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners. Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals. Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes. Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact. Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio. Proactively identify and solve for client, team, and process challenges to support long-term business success. Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization.