Manager, Client Success
$100,000–$130,000 year
HybridChicago, Illinois, United States
Job Summary
Lead and develop a high-performing Client Success team of 4-6 individual contributors through coaching, accountability, and continuous learning. Empower the team to act as trusted advisors, guiding clients toward business goals via data-driven media strategies while overseeing relationships throughout the campaign lifecycle. Drive revenue growth by identifying retention and upsell opportunities, resolving complex client issues, and implementing scalable workflows to increase team efficiency. Collaborate cross-functionally across Sales, Product, Marketing, Operations, Finance, and Legal to align client success strategies with broader business priorities. Use data insights to track KPIs, identify performance trends, and make informed decisions on client value maximization. Requires 5+ years in advertising or ad tech, 2+ years managing teams, and experience with $100M+ accounts. Salary range $100,000 - $130,000. Hybrid work model.
Required Qualifications
- 5+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales
- 2+ years managing teams, with a proven record of hiring, mentoring, motivating and scaling talent
- Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+), with clear success in revenue growth and client retention
- Expertise in programmatic advertising, CTV, and digital media platforms
- Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders
- Strategic thinker with strong decision-making, planning, and organizational skills—grounded in operational rigor and a bias for action
- Highly collaborative and proactive, with a continuous improvement mindset focused on innovation and scalable success
- Hybrid work arrangement
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