Manager, Client Success and Operations, Global Health
On-siteLima, Lima Province, Peru
Job Summary
Lead countrywide AI projects in LATAM, ensuring smooth implementation and client satisfaction through collaboration with government bodies, healthcare institutions, and global health organizations. Build strong relationships with external stakeholders to drive product adoption, manage project delivery, and collect technical feedback for engineering and product teams. Identify new client opportunities within existing accounts to drive revenue growth through upselling, cross-selling, and strategic account planning. Effectively resolve client complaints by coordinating remote access requests and aligning with internal engineering teams to ensure timely resolution.
Required Qualifications
- 3-6 years of work experience
- Experience in account management
- Experience in client success
- Experience in project management
- Proficiency in Spanish
- Must be available for extensive traveling requirements, both domestic and international
Desired Qualifications
- Experience handling multi-stakeholder projects to drive revenue growth through strategic account expansion
- Strong people management skills
- Analytical skills with good knowledge on Excel and PowerPoint
- Excellent communication skills
- Self-starter and quick learner
- Passionate and driven individual with problem-solving skills
- Empathy toward clients
- Knowledge and experience in the healthcare industry
- Experience in client-facing roles
- Experience in healthcare
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